Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

The following applies to purchases made directly from Solisaudio.com.

How long do I have to return an item?

  • We will issue a full refund when item(s) are returned within 30 days of receipt of your order
  • The item(s) must be in original condition and in the original packaging
  • The return must include all accessories such as remotes, user guides, cables, etc.

Are there any charges to return my item(s)?

  • SŌLIS Audio will pay the freight for item(s) returned within 30 days of original order receipt
  • Items returned after 30 days, received in an unsellable condition or missing accessories are subject to refund deductions up to the full cost of the unit


To return your item(s):

  • Enter your email address and order number in the fields above and click START A RETURN
  • Select the items you want to return and follow the on-screen instructions.
  • You will get a confirmation email with instructions on how to return your item within 48 hours
  • Once your return is received and inspected, we will credit your original form of payment within 3 business days.

Still have questions? Email us at support@solisaudio.com with your full name, order number and we will get back to you shortly.